Frequently asked questions
How does billing work?
There is no subscription or ongoing payment for student access. Once you have paid and have access to the material you’ll never be billed again so there isn’t anything to cancel.
The teacher plan is an annual subscription which automatically renews. You can cancel this subscription at any time from your account area.
Do you have a refund policy?
Yes. Our membership is a digital product so we cannot offer any refunds on new purchases. To get a refund on a renewal, you can contact support.
Do you offer support if I need help?
Of course! We’re known for our top-notch support and believe that to have a great service you need great support.
Please note that we cannot provide tutoring or specific information on topics. Our support scope includes any issues you have with the materials and the exam spec topics only.
Do I receive revision and teaching material updates?
Yes. We constantly update and amend the materials on the site. You can download these while logged into your account.
Do you offer free samples?
Yes. We provide a complete set of samples for you to decide whether the materials are right for you before you make a purchase.